When installing an integration, it is important to also note that the Admin user must be the same Admin user in both Aircall and the integration. ⚠️ Please note in some cases the email addresses are case sensitive. Upon installation, please be sure to double-check that you are using the same email address in Aircall and the integration. If you are using different email addresses in each system, your calls will not log correctly. In order to set up and successfully use an integration with Aircall, each user connected to Aircall and the integration must have the same email address in both systems. You will easily find the plan requirements listed in each setup guide. If you are not using the minimum required plan in either Aircall or the integration, you will need to upgrade in order to install and configure it. Please be sure that you have an eligible Aircall subscription as well as the required plan for your CRM in order to install and configure the integration. Information is passed through the phone number and logged accordingly to the integration. If you are having trouble logging calls to your integrated CRM, this guide will help you double-check the most common set-up snags before you contact the Aircall support team.įirst, keep in mind that the integration is set up on the Aircall side, at the number level (not the user level). Leverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage.įirst, create your account for free (7-day trial with no credit card required) here.Aircall is most powerful when connected with your essential business tools. Monitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience. With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs.Īll calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. If the contact doesn’t exist, Aircall can automatically create a new one. When a call is answered, a new ticket is automatically created and displayed on the agent’s screen. On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers. Available on desktop and mobile: variety of desktop, web and mobile apps available to take calls wherever you are.Pricing: flat per user fee with inbound and outbound minutes included (except toll-free), no onboarding or setup costs.Advanced telephony: drag-and-drop team-based routing for complex inbound routing rules, outbound power-dialer for maximum productivity, live agent monitoring, call listening and coaching.100+ integrations: integrate Aircall with Zendesk as well as all of your business tools with plug-and-play integrations with Slack, Shopify, Gong, Textline, Typeform, and many more! Take a look at our marketplace!.Enterprise Quality & Reliability: advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide.Only phone system that integrates with both Zendesk Support and Zendesk Sell: have your sales and customer service teams collaborate like never before! Take a look at our Sell integration here!.More than 500 Zendesk customers trust Aircall to make every voice conversation count! Why choose Aircall + Zendesk? Try Aircall for free for 7 days by signing up for a trial here! After that, Aircall licenses start at $30/user/month, with minutes included. Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition.
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